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Contact

Two ways in, depending on what you need.

We answer in English, Portuguese and Spanish.

Already using one of our apps

Support goes through the portal.

Raise it in our Jira Service Management portal rather than by email. Requests there get a ticket, a queue and a history, which is what you want when something is broken. The portal covers every app we publish.

Include these and we can usually skip a round trip

  • Your Atlassian site URL
  • Which app, and the version shown on its Marketplace listing
  • What you expected to happen
  • What happened instead, with a screenshot if there is one to take
Open a support request

Sign in with your Atlassian account. It is the same one you use for Jira, and it is what puts the request in your name.

Evaluating, or thinking about it

Pre-sales goes to a person.

Questions about whether an app fits, what it can measure, how it handles permissions, volume licensing, or working together: email us. We reply within one working day.

Useful to mention

  • Which app or which problem you are trying to solve
  • Jira, Confluence, or both
  • Roughly how many people would use it
  • Anything you have already tried
Email us

contact@numericoasis.com

Elsewhere